8/9/2023 0 Comments Sorry to hear that![]() The simpler phrase looks good in the following cases: It’s just a way to show empathy for the person. That’s how it works to say “I’m sorry” or any of the other synonyms in this list when we aren’t strictly to blame for what we apologize for. It wasn’t our fault that they couldn’t get their item. However, it wasn’t our fault all the previous stock was bought. Well, we might say “I’m sorry” before telling them that the product is out of stock. Now imagine a customer comes in and asks for a product you no longer have in stock. To illustrate our point, imagine you’re working in a store. As long as we acknowledge the frustration of another person, “I’m sorry” can work well. ![]() Again, we do not have to be directly responsible for the thing we apologize for. ![]() “I’m sorry” works when we want to sincerely apologize. There is nothing wrong with saying “I’m sorry,” and it’s a great replacement for “It’s a pity” in most cases. Sometimes, it’s best to go back to the basics. I didn’t realize you needed my help because nobody asked me.
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